Tenant FAQ's

How do I sign up?

Just click here or on the register SIGNUP button at the top of the home page, and you will be taken to a page where you can enter your email address and a password. Once you have done this you will be sent a confirmation email with details on how to create your account.

What does it cost to create a HOUSL account?

ABSOLUTELY NOTHING! We will host your information for the next 12 months for free.

What does it cost to verify myself?

HOUSL and greenID who provide this service are currently waiving this fee, however the standard charge is $12 per year.

Where do I get a QR code reader?

Simply go to the app store and you can download a QR Code reader to your smart phone. These are usually free of charge or very inexpensive.

What is a smart phone?

A smart phone is a phone that can connect to the Internet and upload and download data and provides many more features than a simple mobile phone. Essentially if your phone has a touch screen, it’s a smart phone!

What If I don’t have a smart phone?

Not a problem. As long as you have access to a computer and have an email address you can still use the Housl HOUSL system. The QR code flyers that the agents create for each property also have a unique web address associated to the specific property listed on them. Simply type in that property’s unique web address on the QR code flyer and follow the steps to submit your application.

Is there another way to apply?

Yes, you can apply through the agent’s property viewing inspection register. Agents use these registers to capture the details of all of the people inspecting the property. Just tell the agent you want to apply and they can click a button on their iPad which will then instantly email you the details to create your account and apply.

Can I apply for properties with different agents?

Yes, as long as the property is registered through them with HOUSL.

What if I like a property and the agent does not have the property registered in HOUSL?

Easy. Just recommend HOUSL to the agent and then let us know the agent's name and contact details as well as the property address and we will contact them for you. We are here to help!

If I get awarded a property, do I have to contact all of the other agents and withdraw my application?

No, the HOUSL system will do it for you. Once you are awarded and accept a property, all of your other applications through HOUSL are automatically withdrawn.

What if I like a property and would like to apply for it but there are a few things I would like fixed up?

Once you have scanned the QR code and you are ready to apply you will have the opportunity to list any conditions you want to make part of your lease application.

If you have any ideas or feedback on how we can improve the site, please use the feedback tab on the right side of the screen, we would love to hear from you.

Alternatively if you have any questions or queries in regards to the site, please contact us.